Returns & Refunds

Customer satisfaction is our priority at Lumézira.

Return Eligibility

You may request a return within 7 days of receiving your order if:

• The item is damaged.
• The item is defective.
• The wrong product was delivered.

Return Conditions

• Product must be unused.
• Product must be in original packaging.
• Proof of purchase is required.

Refund Process

After inspection and approval, refunds will be processed within 5-10 business days.

Non-Returnable Items

• Used products
• Customized products
• Clearance or sale items